Client Partner, Scaled Accounts

About the role

A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.

We are seeking a highly organized, execution-focused Scale Client Partner to manage a large high volume portfolio of customers, with a focus on retention, renewals, and delivering consistent customer value. Working alongside a Technical Success Manager, this role oversees the post-sale life cycle of customer relationships, ensuring customers adopt our solutions, realize measurable value, and successfully renew their contracts.

Unlike traditional enterprise account management roles, this position focuses on managing a high volume of accounts efficiently, rather than building deep relationships with a smaller number of customers. Success requires strong prioritization, structured processes, accurate forecasting, and the ability to proactively identify risks and renewal opportunities across a diverse customer portfolio. This is a remote position, with a preference for candidates located in the Eastern or Central US time zones.

Key Responsibilities

Own a portfolio of up to ~100 accounts across SMB and mid-market segments

Prioritize engagement based on renewal timing, risk signals, and growth potential

Manage by exception using dashboards, health scores, and triggers rather than high-touch engagement

Own end-to-end renewal management, including timeline creation, stakeholder alignment, and deal execution

Maintain accurate, data-driven renewal forecasts with clear visibility into risk, upside, and expected outcomes

Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal outcomes

Partner with Sales on pricing, packaging, and lightweight expansion opportunities where applicable

Execute standardized, scalable engagement models (e.g., program reviews, scaled QBRs) to ensure value realization

Communicate clear, repeatable value narratives tied to customer outcomes and usage

Identify and progress expansion opportunities based on usage signals and customer needs

Maintain disciplined use of systems such as Gainsight and Salesforce as the source of truth

Execute against defined playbooks for renewals, risk management, and customer engagement

Ensure high-quality data hygiene, documentation, and visibility across all accounts

Partner with Technical Success Managers, Sales, Support, and Product to drive aligned customer outcomes

Act as the central point of coordination for renewal and risk-related activities

Escalate product or delivery gaps impacting retention in a structured and timely manner

Experience

5–8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments

Proven track record managing high-volume portfolios with strong retention outcomes

Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation

Background in industrial manufacturing, digital transformation, or process optimization

Ability to manage many accounts simultaneously by focusing effort where it drives the most impact

Strong process orientation with comfort executing within structured, repeatable frameworks

Ability to interpret customer health, usage, and risk signals to drive action

Understanding of industrial environments and ability to connect technical solutions to business outcomes

Clear, concise communicator with the ability to deliver value messaging efficiently across a broad customer base

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.

The pay range for this position in Colorado, California, and New York City is $120,000 - $155,000 OTE (80/20 split). This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law. Please note that Augury uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.