Outcomes-Based Care Manager

About the role

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

The Outcomes-Based Care Manager is a customer-facing clinical expert who helps provider organizations shift from measuring care by hours delivered to measuring it by outcomes achieved. You will work directly with customer clinical and executive leaders to implement outcomes frameworks, interpret progress data, and build the evidence that supports value-based and outcomes-linked payer relationships. You will use CentralReach's platform and AI-enabled tools to make that work scalable, and you will bring what you learn from the field back to our Clinical and Product teams. This is an individual contributor role reporting to the VP, Payor Strategy and Network Development.

Key Responsibilities

Customer Advisory and Engagement

Serve as the clinical outcomes expert for assigned customers, advising clinical directors, operations leaders, and executives on adopting outcomes-based care models

Lead outcomes-focused onboarding, implementation, and optimization engagements, including discovery sessions, workshops, and recurring business reviews

Assess each customer's current data practices and outcomes maturity, then build a practical roadmap to close the gaps

Deliver training and best-practice guidance that helps clinical teams apply outcomes measurement in daily workflows

Outcomes Measurement and Clinical Insight

Apply standardized outcome measures and benchmarks across ABA and IDD service lines, adapting them to each customer's population and payer mix

Review customer treatment progress trends, flag at-risk caseloads, and recommend data-informed adjustments to care approaches

Help customers configure CentralReach reporting and dashboards so they reflect clinically sound outcomes methodology

Payer and Stakeholder Readiness

Help customers build outcomes reports and narratives for payers, funders, and families

Advise on preparing for value-based and outcomes-linked arrangements, including the quality metrics payers are likely to ask for

Stay current on payer expectations, quality measures, and regulatory developments in autism and IDD care

AI-Enabled Care and Continuous Improvement

Coach customers on using AI-enabled features responsibly for analysis, documentation, and insight generation, always grounded in clinical judgment and ethical oversight

Capture customer feedback and field insights and share them with Product, Clinical, and Data teams to shape the roadmap

Contribute to reusable assets such as playbooks, templates, and case studies so outcomes expertise scales beyond one-to-one engagements

Cross-Functional Collaboration

Partner with Customer Success, Sales, Product, and Data teams to align outcomes work with customer goals and clinical integrity

Support pre-sales and renewal conversations with clinical credibility, and represent CentralReach in webinars, conferences, and thought leadership as appropriate

Qualifications

Required

Active BCBA certification in good standing, or an equivalent clinical credential in autism/IDD care

[4+] years of clinical experience in ABA or IDD services, including supervisory, clinical leadership, or quality-focused work

Experience advising, training, or consulting with external clients or stakeholders

Strong understanding of clinical data collection, progress monitoring, and how treatment data translates to outcomes

Ability to interpret data and communicate findings clearly to both clinical and executive audiences

Comfort with software platforms and data tools, and curiosity about applying AI to clinical and operational work

Ability to manage multiple customer engagements independently

Preferred

Experience with value-based care, outcomes-based contracting, or payer quality programs

Familiarity with CentralReach or comparable practice management and EHR platforms

Background in program evaluation, quality improvement, or clinical analytics

Experience in a customer-facing role at a software or health tech company

Experience presenting at conferences or to executive audiences

Core Competencies

Clinical credibility and sound ethical judgment

Consultative, relationship-building approach with customers

Analytical thinking and data fluency

Clear written and verbal communication, including executive presence

Cross-functional collaboration

Adaptability and a continuous-improvement mindset, including openness to AI-enabled ways of working

Base Salary Range $130,000—$150,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

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