[US DC] Systems Analyst

About the role

Systems Analyst

This is a FULLY ONSITE position at our HELLOFRESH Production facility in Phoenix, AZ

Schedule: Swing Shift- must be able to work days and night

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

Come and join the technology team that is revolutionizing how we bring food to our customers tables! As a Systems Analyst, you will support our production systems and work on valuable data analytics.

You will ...

Support WMS, WES, WCS, and other order processing systems within the fulfillment network

Troubleshoot technical issues in WMS, WES, WCS, and other systems across all operations as they occur

Understand all available reporting tools, create reports that enable improved operation visibility and performance

Develop deep knowledge of site level operations in order to drive and support continuous improvement efforts

Continuously review operations setup and drive improvement via enhancements and functionality deployments

Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.)

Responsible for all level 1 Support

Document support issues and resolutions

Create Work Instruction and SOP documents

Develop training materials for WMS, WES, WCS

You are...

Excellent communication skills

Ability to multi-task and prioritize tasks

Attention to details

Flexibility and reliability to cover scheduled shifts that support 24/7 production operations

At a minimum, you have...

BS degree required. Computer Science, Management Information Systems, or Engineering Degree desired

1+ years of experience in multi-site industrial distribution, manufacturing, or processing environments

Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.)

SQL experience

Experience gathering data and creating custom reports

Some travel

You’ll get…

Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities

Generous PTO and flexible attendance policy

Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment

Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)

Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+

Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.