Senior Director, Payments and Embedded Fintech

About the role

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)

Paid holidays and flexible, take-it-as-you-need-it paid time off

Equity in a rapidly growing startup backed by top-tier VCs

Monthly tech reimbursements

A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As the Senior Director, Payments and Embedded Fintech, you lead and grow HCP's Payments and Embedded Fintech business, driving revenue growth, product adoption, and long-term business performance. You own a portfolio of financial products, including card, Automated Clearing House (ACH), and check payments, consumer financing, Buy Now, Pay Later (BNPL), and business financing. You identify new opportunities to expand fintech offerings, improve payment experiences, and help our Pros manage cash flow, get paid faster, and spend less time chasing payments. You develop business cases for investment, own strategic fintech partnerships, and drive initiatives that increase Gross Merchandise Volume (GMV), revenue, and customer lifetime value.

You lead and develop a high-performing team, setting a high bar for execution, accountability, and AI-first ways of working. You use data, experimentation, and modern technology to make smarter decisions, improve operational efficiency, and identify opportunities for growth. You collaborate closely with Product, Engineering, Marketing, Sales, Customer Success, Finance, Risk, and Legal to bring new ideas to market, strengthen existing offerings, and deliver measurable business results. You balance long-term growth opportunities with day-to-day business performance, ensuring the fintech portfolio continues to scale and deliver meaningful value to our Pros.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Their success is our success.

What you do each day:

Own GMV and revenue targets across Payments and Embedded Fintech, driving increased adoption, product usage, and monetization across our Pro base

Define and execute the growth strategy for the fintech portfolio, identifying new product offerings, customer segments, and opportunities to improve revenue, net take rate, and customer lifetime value

Experiment with product experiences, incentives, pricing, and packaging to increase adoption and revenue, using performance data to evaluate results and guide investment decisions

Lead product-led and sales-led go-to-market initiatives, partnering with Product, Marketing, Sales, and Customer Success to drive fintech adoption and engagement

Oversee day-to-day business performance, establishing clear accountability, financial forecasts, key performance indicators (KPIs), and operating rhythms to track progress and inform decisions

Own strategic relationships with fintech partners, including performance management, commercial negotiations, contract renewals, and opportunities to improve partnership economics

Drive AI-first ways of working by implementing AI-enabled workflows, automation, and modern data tools to streamline reporting, improve decision-making, and increase team efficiency

Partner with Product, Engineering, Finance, Risk, Compliance, and Legal to influence product roadmaps, manage regulatory and operational risks, and improve the overall fintech experience

Analyze Pro behaviors, product performance, and financial data to identify growth opportunities, guide structured pilots, and determine which initiatives to scale, optimize, or retire

Lead, mentor, and develop a high-performing team, fostering accountability, continuous improvement, and a culture of experimentation and innovation

Qualifications:

10+ years of experience in payments, fintech, embedded finance, strategic finance, or a related field, including 3+ years leading cross-functional teams

Proven track record of growing payments or fintech GMV and revenue, including direct ownership of revenue or profit and loss (P&L) targets

Deep expertise in payments economics, including card and ACH processing, interchange, take rates, monetization, compliance, and risk management

Experience sourcing, negotiating, and managing complex fintech partnerships and commercial contracts, with a focus on improving long-term economics and performance

Demonstrated experience driving product-led and sales-led go-to-market strategies that increase product adoption, usage, and revenue

Strong quantitative and financial modeling expertise, with the ability to develop business cases, evaluate investment opportunities, and present recommendations to Finance and executive leadership

Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

Bachelor's degree in Finance, Business, Economics, or a related field, or equivalent work experience required

What will help you succeed:

Strong business ownership mindset with the ability to balance long-term growth opportunities with day-to-day execution and financial performance

Analytical and data-driven approach to decision-making, with the ability to separate meaningful insights from noise and turn complex information into clear actions

Bias for action, experimentation, and continuous improvement, with a focus on moving quickly, testing ideas, and delivering measurable results

Executive presence and strong communication skills, with the ability to influence senior leadership, external partners, and cross-functional stakeholders

Collaborative leadership style with the ability to develop high-performing teams, navigate ambiguity, and drive alignment across diverse business functions

A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery

Personal resilience to learn from scratch, and successfully thrive in ambiguity

Location Dependent Information

The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

$221,100 - $298,100 USD + bonus + equity. Applicable for: San Francisco Bay Area, CA + NYC Metro

$197,370 - $267,030 USD+ bonus + equity. Applicable for: All other US locations.

Privacy Notice for California Job Candidates - Housecall Pro

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

Any specific metrics, targets, or performance goals referenced in this posting are illustrative only and are subject to change based on evolving business needs.