Manager, Client Services (Pharma)

About the role

Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our dynamic teams work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a Creative Science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Kargo is growing rapidly and currently has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.

Who We Hire

Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn’t stop to ask what’s next, because they’re already building it.

The Opportunity

Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Client Services Manager who will be the main point of contact for all client-facing relationships for enterprise level accounts during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy.

The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.

The Daily To-Do

Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives

Assist in day-to-day relationships and all phases of a direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, trafficking, performance reporting/optimizations, troubleshooting, delivery and invoicing.

Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth

Assist in identifying client needs and implement strategic solutions to help drive partnership

Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met

Analyze and deliver reporting, insights, and results to clients

Identify and generate client outreach for incremental, upsell, and renewal opportunities

First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation

Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business

Check pacing and delivery across live pharma campaigns every day. Find and fix under- or over-delivery before it affects client goals.

Make sure third-party measurement partners (e.g., Crossix, IQVIA, DeepIntent, PurpleLab) are tracking correctly, and reconcile discrepancies against the ad server's numbers.

Qualifications

3+ years in Digital Media, with a focus on Sales Support, Account Management, or Project Management

Experience in supporting Pharmaceutical accounts is highly preferred

Direct-sold and programmatic mobile advertising experience

Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, Deep Intent, LiveRamp, etc.

Media agency experience is a plus

Familiarity with industry jargon and media metrics

MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)

Proven record of successful client retention and business growth

Highly strategic, proactive and solution-oriented

Thrives in a teamwork environment and collaborates well with others

Strong verbal and written communication skills with the ability to deliver well-positioned presentations

Organizational skills with the ability to use available resources to reach solutions

Able to multi-task and prioritize based on account tier and urgency on a daily basis

Strong analytic skills to deliver reporting insights

Highly organized and keen attention to detail

Bachelor’s degree or equivalent experience

In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. In addition to base salary, this role is eligible for variable compensation — either the Kargo Sales Incentive Plan (sales roles) or an annual discretionary bonus (all other roles). Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.

U.S Salary Range $80,000—$85,000 USD

What We're Proud Of

AdAge Best Places to Work

ThinkLA Partner of the Year

Built In Best Places to Work

Cynopsis 2025 Top Women in Media - Jeannine Shao Collins

Martech Breakthrough Awards - Best Overall Adtech Company

Digiday Media Awards Best Event

Cynopsis Media Impact Awards-Best CTV Platform

Martech Breakthrough Awards-CTV Innovation

Adweek Media Plan of the Year Awards - Best Use of Insights

Following Our Lead

Big Picture: kargo.com

The Latest: Instagram (@kargo.hq) and LinkedIn (Kargo)