Account Manager, Strategic Partner Accounts

About the role

At Mintel, we help businesses understand people, markets, and what comes next. As a global market intelligence agency, our understanding of consumers, innovation, and markets gives clients the clarity to act and the confidence to lead. With more than 50 years of expertise, we combine the real-world understanding of our experts with advanced technology to uncover patterns, anticipate change, and help organizations make smarter decisions.

As an Account Manager within the Strategic Partner Accounts team, you are responsible for driving client retention, growth, and value realization across a portfolio of global enterprise clients - including strategic anchor accounts, which span multiple business units, regions, and buying centers operating under a single global relationship.

This is an individual contributor role with full ownership of renewal and expansion revenue targets. You will deliver proactive, high-touch engagement, ensuring clients achieve measurable business outcomes and continue to invest in their partnership with Mintel. On the most complex accounts, this includes managing risk and opportunity independently across multiple internal client stakeholders and organizational layers, rather than a single point of contact.

You will work in close partnership with Global Account Directors and Lead Client Partners in a team-selling environment to align client value with commercial success.

This is a Hybrid position based in Chicago

Key Responsibilities

Renewal Ownership & Commercial Performance

Own a defined portfolio renewal and growth target

Develop and execute account-specific renewal strategies based on demonstrated client value

Maintain accurate renewal forecasts and pipeline visibility

Deliver against retention and revenue expansion targets

Track and defend renewal health at the sub-account level (business unit / region) as well as in aggregate, since a single global relationship can mask fragmented risk within individual divisions

Contract Negotiation & Commercial Execution

Lead renewal and contract negotiations, including procurement engagement

Build and present compelling commercial narratives linked to ROI and client outcomes

Manage objections and position Mintel’s value effectively

Close renewal and expansion deals to achieve target performance

Navigate formalized, RFP-driven procurement processes and multi-year MSA/SOW structures typical of large, multi-divisional global organizations, including competitive vendor reviews

Growth Opportunity Identification

Identify upsell and consulting opportunities through structured discovery

Partner with Account Directors and Client Partners to convert opportunities into revenue

Leverage client data and engagement signals to drive account growth

Independently identify and coordinate opportunities that surface in different parts of the client organization (e.g., category management, innovation/R&D, e-commerce, sustainability), each with distinct insight needs and separate budget owners

Success Planning & Value Delivery

Own end-to-end Success Plans aligned to client business objectives

Define and track measurable outcomes and ROI

Drive adoption strategies to ensure sustained engagement and value realization

Client Engagement & Adoption

Deliver proactive, structured engagement plans across assigned accounts

Facilitate training sessions and workshops to drive platform adoption

Build and maintain strong, multi-level stakeholder relationships

On accounts with layered global / regional / local structures, coordinate a consistent cadence and message across a wide network of individual contacts so the relationship stays coherent

Client Health & Risk Management

Monitor account health using usage, engagement, and feedback signals

Identify churn risks and implement mitigation plans

Maintain consistent executive-level communication

Monitor and reconcile health signals that may vary significantly across business units or regions within a single account

Cross-Functional Collaboration

Partner with internal teams (Insights, Product, Consulting, Operations) to deliver client outcomes

Contribute to coordinated global account strategies

Act as the internal orchestration point across multiple Mintel service lines engaged concurrently on different parts of the same account, ensuring internal teams present a unified front

Success Measures

Success in this role is evaluated through:

Portfolio retention rate (%)

Net revenue retention (NRR) / revenue growth

Renewal and expansion revenue achievement vs. target

Client adoption and engagement metrics (e.g., active users, usage frequency)

Demonstrated client ROI and value realization

Stakeholder relationship strength (including executive engagement)

Volume and quality of consulting lead generation

Sub-account / business-unit-level retention, in addition to aggregate portfolio retention, on accounts with multi-divisional structures

Required Skills & Competencies

Client-focused mindset with strong understanding of enterprise client needs

Commercial accountability with experience owning revenue or renewal targets

Strategic thinking and analytical capability to translate usage data into business value

Negotiation skills, including experience working with procurement stakeholders

Executive presence with ability to influence senior stakeholders

Strong discovery skills to uncover client needs and growth opportunities

Collaborative approach within cross-functional environments

Self-directed and accountable for both client and commercial outcomes

Excellent communication skills, adaptable across levels and regions

Technology and data fluency to articulate insight-led value

Organizational agility to manage relationships and priorities across multiple business units, regions, and buying centers within a single account

Experience & Qualifications

5+ years’ experience managing enterprise or global client relationships

Demonstrated experience owning or contributing to renewals, revenue targets, or quota achievement

Experience in complex, multi-stakeholder environments

Proven capability in contract negotiation, objection handling, and closing deals

Familiarity with customer success methodologies and value-based engagement models

Experience managing large, matrixed, multi-divisional global accounts (e.g., Fortune 100 CPG or similar) with formal, competitive procurement functions

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

The below reflects the range of base salary for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, skills, experience, and qualifications. The salary range for this role is: $72,000 USD to $90,000 USD.

Alongside salary, Mintel offers a comprehensive benefits package including medical/dental/vision insurance, flexible spending accounts, health savings accounts, employer paid life and disability insurance, 401(k) with employer match and paid time off. We are invested in our employees' wellbeing which is why we also offer flexible working hours, ClassPass subsidy, mental health benefit through Modern Health, paid volunteer time off, paid birthday leave and paid parental leave.